Returns & Refund Policy

This Returns & Refund Policy explains how returns, exchanges, and refunds are handled for orders placed on our website. It applies to customers in the European Union and the United States.

Last updated: 05 January 2026

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1) Right of Withdrawal

You have the right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period is 14 days from the day on which you or a third party designated by you takes physical possession of the goods.

2) Eligible Products

All products purchased from our online store are eligible for return. This includes discounted and promotional items. Returned items must be unused, unworn, and in their original condition.

3) Return Shipping Costs

Return shipping costs are fully covered by us. We will provide return instructions after you initiate a return request.

4) How to Initiate a Return

To initiate a return, please contact our customer support team at destek@limoya.com within the 14-day return period.

Once your return request is approved, you will receive detailed instructions on how to send the item back.

5) Return Addresses

Returns are handled regionally to ensure efficient processing:

European Union Returns (Germany):
Cosity Logistik Fulfillment GmbH
Voss-Straße 125–127
31157 Sarstedt
Germany

United States Returns:
Limoya Returns — Barndepo Fulfillment
Attn: 2072
3607 NE 5th Avenue
Oakland Park, Florida, 33334
United States

6) Refund Process

After we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed within 3 to 7 business days using the original payment method.

7) Exchanges

If you wish to exchange an item (for example, for a different size), please contact our customer support team. Exchanges are subject to product availability.

8) Non-Returnable Items

At this time, there are no non-returnable items. All products sold through our online store are eligible for return in accordance with this policy.

9) Contact

If you have any questions regarding returns or refunds, please contact us at destek@limoya.com.