Privacy policy

Privacy Policy

This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit and shop on our website. It is intended to comply with the General Data Protection Regulation (GDPR).

Last updated: 05 January 2026

1) Data Controller

LIMOYA GmbH
Speditionstr. 15 a
40221 Düsseldorf – Hafen
Germany

Represented by:
Mustafa Kılınçlı

Contact:
Email: destek@limoya.com

2) Platform & Scope

Our online store is operated on the Shopify platform. This Privacy Policy applies to personal data processed when you browse our website, place orders, contact customer support, or subscribe to communications where applicable.

3) What Data We Collect

  • Contact and account information (name, email address, billing and shipping address)
  • Order and return information (products, sizes, order numbers, invoices)
  • Payment-related metadata (payment status and transaction identifiers only)
  • Customer service communications
  • Technical data (IP address, browser type, device information)
  • Usage and analytics data (where enabled)
  • Cookie and consent-related data

4) How We Use Your Data

  • To process and deliver your orders
  • To manage returns and refunds
  • To provide customer support
  • To comply with legal and accounting obligations
  • To prevent fraud and ensure platform security
  • To improve website performance and shopping experience
  • To send service-related and marketing emails via Shopify Email (where permitted)
  • To analyze and optimize advertising performance (Google Analytics, Meta)

5) Legal Bases for Processing

  • Contract performance (Art. 6(1)(b) GDPR)
  • Legal obligation (Art. 6(1)(c) GDPR)
  • Legitimate interests (Art. 6(1)(f) GDPR)
  • Consent (Art. 6(1)(a) GDPR)

6) Cookies & Tracking

We use the Shopify cookie consent tool. Analytics and advertising cookies are used only in accordance with your consent preferences.

Analytics: Google Analytics
Advertising: Meta Pixel

7) Shipping & Returns – Regional Information

Orders are shipped from Turkey. Returns are handled regionally to ensure efficient processing:

European Union Returns (Germany):
Cosity Logistik Fulfillment GmbH
Voss-Straße 125–127
31157 Sarstedt
Germany

United States Returns:
Limoya Returns — Barndepo Fulfillment
Attn: 2072
3607 NE 5th Avenue
Oakland Park, Florida, 33334
United States

For shipment and return handling, we work primarily with UPS and, where applicable, DHL.

8) International Data Transfers

Some service providers may process personal data outside the European Economic Area (EEA). In such cases, appropriate safeguards (such as standard contractual clauses) are applied in accordance with GDPR requirements.

9) Data Retention

Personal data is retained only as long as necessary to fulfill the purposes outlined above and to comply with statutory retention obligations.

10) Your Rights

You have the right to access, correct, delete, restrict, or object to the processing of your personal data, as well as the right to data portability and to withdraw consent at any time.

To exercise your rights, please contact us at destek@limoya.com.

11) Changes to This Policy

We may update this Privacy Policy to reflect legal or operational changes. The current version will always be available on this page.